Privacy Notice

Insurance documents

If a studio enables insurance uploads, you may share a certificate of insurance with that studio for a specific space and visit date. We store the file, your name and booking email, the visit and expiry dates you supply, and the studio’s review status and notes. Documents are not published on the studio listing. Access is limited to the receiving studio, the uploader through their booking browser or linked signed-in account, and authorized platform operations needed to provide the service.

Pilotare does not verify policy validity or coverage and does not provide insurance. Studio acceptance records its review. Uploaded files and review records are retained with studio records under the retention practices below. Contact the studio or hello@pilotare.app for access, correction, or deletion requests. Owners can download individual files from Insurance documents; account exports contain document metadata, not the file contents.

Who we are

Pilotare is operated by Cuento Studio LLC, 3027 Teagarden Street, San Leandro, CA 94577, United States. Contact hello@pilotare.app for privacy questions and requests.

Pilotare provides software used by studio owners and renters. Studio operators receive information needed to manage their bookings and may have their own privacy practices. Cuento Studio LLC also operates Cuento Studio, so it acts as both the platform operator and studio operator for bookings at Cuento.

Information we collect and where it comes from

We receive information you provide, information studio operators enter, information returned by connected service providers, and technical information generated when you use Pilotare.

• Account and contact information: name, email, optional phone number and company, account identifiers, and sign-in information returned by our authentication provider. When you use Google sign-in, the provider supplies the account information authorized through that sign-in flow.
• Studio and customer records: business details, spaces, rates, policies, customer contact information and notes, and membership or credit records entered by the studio.
• Bookings and communications: selected space, date and times, guest count, intended use, optional notes, accepted rental terms and prices, changes, cancellations, support requests, and booking history. Please avoid entering unnecessary sensitive information about yourself or your guests.
• Payment and subscription records: transaction identifiers, amount, currency, payment and refund status, plan, renewal status, and acceptance records. Stripe collects payment-card, bank, and identity-verification information through its own payment and onboarding interfaces. Pilotare’s booking forms do not ask for full card numbers, bank credentials, or government identification documents.
• Optional calendar connection data: selected calendar identifiers, authorized access tokens, availability information, and identifiers for Pilotare-created calendar events. If the studio enables calendar writing, Pilotare sends event times, a space label, and a reservation reference to that calendar. The current event format does not include renter names, contact details, or booking notes.
• Technical and security information: browser/session identifiers, IP-derived request-limit identifiers, request and error information, and provider-generated security or delivery records. Hosting and payment providers may receive IP addresses and device information while serving requests or preventing abuse.

How we use information

We use information to sign users in; provide owner workspaces and renter booking access; display studio listings; check availability; save reservations and agreed terms; coordinate payment and refund status; send transactional updates; operate optional calendar connections; respond to support and privacy requests; prevent misuse; troubleshoot failures; and meet applicable recordkeeping and dispute obligations.

Studio names, published space details, photos, rates, and selected policies are visible on published studio pages. Private renter contact details and internal booking notes are not intended as public listing content.

Who receives information

We disclose information to the relevant studio and to service providers as needed for the functions described here:

The booked studio

Renter contact details, booking details, payment status, and requests needed to manage the visit

Clerk and an enabled sign-in provider

Account authentication, account identifiers, sign-in/session information

Stripe

Checkout, subscriptions, refunds, connected studio accounts, fraud prevention, and payout processing

Resend

Transactional email recipients, message content, and delivery/bounce information

Google Calendar, when connected

Authorized calendar access, availability checks, and enabled booking-event updates

Website hosting and infrastructure providers, including Sites/OpenAI and Cloudflare

Serving the website, storing application records, processing requests, and operating security and infrastructure

Providers may process certain information under their own terms and privacy notices. We may also disclose information where reasonably necessary to comply with law, respond to lawful requests, protect rights or security, resolve disputes, or carry out a business transfer subject to applicable safeguards and law.

Marketing choices

Making a booking, opening an account, or accepting our terms does not enroll you in promotional emails. If we offer a Pilotare marketing signup, it will be optional and separate from the information needed to provide the service. We will send Pilotare promotions only after you choose to receive them. Declining will not prevent a booking or use of your account.

Pilotare updates and offers from an individual studio are separate choices. Agreeing to receive one does not automatically authorize the other. Studio operators are responsible for their own marketing permissions and honoring opt-outs.

Our promotional messages will identify the sender and include an easy unsubscribe option and a valid postal address. You may also contact hello@pilotare.app to withdraw permission for Pilotare marketing. We will honor opt-out requests promptly and within applicable deadlines. We may keep a limited suppression record so we do not contact you again by mistake. Opting out of promotions does not stop necessary booking, payment, account-security, or service messages. We do not treat this Privacy Notice as marketing consent.

Cookies, browser storage, and tracking choices

Pilotare and its service providers use cookies or similar browser storage for sign-in, session security, booking access, and service operation. A booking-access cookie helps you reopen reservations made in that browser. Linking eligible bookings to a signed-in account allows access across devices. Clearing browser data may remove access to unlinked bookings; contact the studio if this happens.

You can manage cookies in your browser, but blocking necessary cookies may prevent sign-in or booking access. The current application does not implement a separate response to the browser’s legacy Do Not Track setting. The Pilotare application currently does not embed advertising pixels. If we introduce advertising-related tracking, we will update this notice and provide any choices required by applicable law before using it.

Your choices and requests

You can update available account and studio settings, manage a connected calendar through the connection controls or Google’s account permissions, and contact hello@pilotare.app to request access, correction, export, or deletion of personal information. Where available, studio owners can download workspace records through Account → Your studio data. This export does not include every record independently held by a payment or authentication provider.

Renters can contact Pilotare about platform records and the relevant studio about records it controls. Depending on your location and applicable law, you may have additional privacy rights. We will assess requests under the law that applies, verify identity and authority as needed, and explain relevant exceptions. An authorized agent may contact us; evidence of authorization may be required. We do not require you to send card numbers or government identity documents by ordinary email to start a privacy request.

Closing an account does not automatically cancel bookings or subscriptions or issue refunds. Immediate deletion is limited to eligible unused accounts; accounts with booking, email, payment, or related history require support review. A saved closure-review request does not itself complete deletion. Contact support to begin the review and address any outstanding obligations.

Retention

We retain information as needed for the purposes described here, including service operation, account history, outstanding bookings, payment reconciliation, disputes, security, and legal obligations. Retention depends on the record type, account activity, outstanding obligations, and applicable requirements. Some provider-held or legally required records may remain after account closure. We review deletion requests individually rather than promise that every record is erased immediately.

Security and processing locations

We use measures such as authenticated access, scoped service credentials, encrypted calendar tokens, and payment-event verification to protect information. No service can guarantee absolute security. Information may be processed in the United States and other countries where our service providers operate. Contact us with questions about an international privacy request.

Children and guests

Pilotare accounts and booking purchases are intended for adults aged 18 or older. Minors may attend a studio as guests where the studio permits it, but do not need a Pilotare account for that purpose. Do not submit unnecessary personal information about children. If you believe a child has provided information directly to Pilotare, contact hello@pilotare.app so we can review and address it.

Changes and contact

We will update the effective date when this notice changes and provide additional notice when appropriate or legally required. Contact hello@pilotare.app or write to Cuento Studio LLC, 3027 Teagarden Street, San Leandro, CA 94577.