Terms of Service

1. Who operates Pilotare

Pilotare is operated by Cuento Studio LLC, 3027 Teagarden Street, San Leandro, CA 94577, United States. Contact hello@pilotare.app for platform support or questions about these terms. “Pilotare,” “we,” and “us” refer to Cuento Studio LLC. Effective date: September 29, 2026.

2. Our service and the studio’s role

Pilotare provides booking, scheduling, payment coordination, and customer communication software for studio and space operators. Each studio is responsible for its listing, availability, access, facilities, safety, rental policies, and delivery of its services. A rental is with the studio identified during booking. Cuento Studio LLC also operates Cuento Studio; when you book that studio, Cuento Studio LLC is the studio operator as well as Pilotare’s operator. These terms do not replace the studio’s rental agreement or remove our responsibilities where we operate the studio.

Features available to an account are those described in its plan and enabled in the service. Features labeled as previews, samples, or coming soon are not promises of current availability.

3. Eligibility and accounts

You must be at least 18 to create an account, subscribe, or make a rental booking. If acting for a business, you must have authority to bind it. Minors may attend as guests when the studio allows them and its supervision requirements are met. The adult renter remains responsible for compliance with the studio’s guest rules.

Provide accurate information, protect your sign-in credentials, and notify us of unauthorized use. Do not share an owner account with unauthorized people or access another studio’s records.

4. Studio subscriptions and automatic renewal

Studio software subscriptions are separate from rental charges. The checkout identifies your plan, price, billing interval, taxes where applicable, and renewal terms before you pay. Current launch prices are Starter at $49 per month or $490 per year, and Pro at $99 per month or $990 per year. Starter permits one active bookable space; Pro permits up to five. The price and interval you approve at checkout control your purchase.

Subscriptions automatically renew for the selected monthly or annual period until canceled. By separately consenting to recurring billing at checkout, you authorize the disclosed recurring charge to your selected payment method. No free trial applies unless expressly offered at checkout with its duration and subsequent charge disclosed.

You can cancel renewal online through the subscription management link in Billing. Cancellation ends renewal, with paid access continuing through the current paid period unless otherwise stated at cancellation or required by law. Contact hello@pilotare.app if you cannot access cancellation. Canceling a subscription does not itself cancel studio reservations, issue refunds, or delete an account.

Software subscription fees are not prorated for unused time after voluntary cancellation, except where law requires a refund or we agree otherwise. Contact support for duplicate or erroneous charges.

We will disclose applicable price or material renewal changes and provide notices required by law before they take effect. A plan change screen will state any immediate charge, credit, or renewal change before you confirm it. Payment failure may result in restricted new bookings after notice and any applicable grace period; existing records and necessary refund or support access will be handled according to the service’s displayed status.

5. Rental bookings and studio policies

Review the space, date, Pacific or other displayed local time zone, total, extras, guest count, and studio policy before submitting. A rental is confirmed when Pilotare displays confirmation after payment verification or the studio’s applicable approval process. An unpaid checkout is not a paid reservation and may expire.

The agreed rental total and policy are recorded at booking. Rental checkout currently requires full payment upfront. Any overtime must follow terms agreed for that booking; a separate payment request does not authorize an undisclosed automatic charge. Contact the studio about arrival, permitted activities, rental changes, cancellation, or a rental refund. Statutory rights remain unaffected by any studio policy.

6. Payments and payouts

Stripe processes card payments and connected-account payouts under its applicable agreements. Studios must complete Stripe’s required account verification and provide accurate payout information. Rental payments are processed on the studio’s connected account. Processing fees, refunds, disputes, holds, and payout timing depend on the transaction and applicable Stripe arrangements. Pilotare does not guarantee a particular bank-arrival date.

The current launch offering has no Pilotare booking commission and no Pilotare renter service fee. Any future fee will be disclosed before the relevant purchase. Studios remain responsible for their applicable tax obligations; the presence of a payment tool does not establish whether a tax is due or has been collected.

7. Acceptable use

Do not use Pilotare for unlawful activity, fraud, unauthorized charges, misleading listings, harassment, malware, or unauthorized access. Do not interfere with the service or attempt to obtain data you are not permitted to access. Studio operators must have the rights and permissions needed to offer their spaces and upload their content.

8. Content and privacy

You retain ownership of your content. You grant us permission to host, process, display, and transmit it as reasonably needed to provide the service and carry out your booking and account instructions. This does not grant permission to use private booking records in public marketing.

Studio operators may separately process renter information to provide their services. Contact hello@pilotare.app for platform data requests. Some records may need to be retained for payment, legal, security, or dispute purposes; deleting an account does not automatically erase all such records.

9. Availability, suspension, and ending use

We aim to provide a reliable service but do not promise uninterrupted availability. We may restrict access for fraud, security threats, unlawful use, or material violations, and provide notice where appropriate and lawful. Contact support to resolve an account restriction or arrange access to needed records. You may stop using the service, cancel renewal, and request account closure; outstanding obligations and already agreed bookings must be addressed separately.

10. Responsibility and disputes

Nothing in these terms excludes liability or rights that cannot lawfully be excluded. Each party remains responsible for its own conduct and obligations.

Please contact hello@pilotare.app with a description of a dispute so we can try to resolve it. California law governs to the extent permitted by applicable law, without taking away mandatory protections that apply to a user.

11. Changes and contact

We will identify the effective date of updated terms and notify users of material changes as required. Where new consent is required, we will request it before applying the change. Changes do not retroactively alter an already accepted rental price or policy. Questions: hello@pilotare.app, Cuento Studio LLC, 3027 Teagarden Street, San Leandro, CA 94577.